COVID-19

Author: Dean   Date Posted:5 August 2020 

COVID Stage 4 Update - Business as Usual


As you are aware, Victoria has been placed into stage 4 lockdown due to the ongoing COVID-19 pandemic.  
 
With the recently announced Stage 4 restrictions and the implementation of a curfew, our warehouse and transport providers have been required to make some unprecedented adjustments to their delivery schedules. 
 
This has brought new challenges across Melbourne and to all sectors of the pet retail industry. The pet food industry is deemed as an “Essential Service”.
 
We would like to reassure our customers that For My Petz is working hard to maintain the safety of our customers, our suppliers, and ourselves and continue to work business as usual following all required guidelines.
 
Local Deliveries 3011 to 3016

  • All local deliveries of Nature Dog Raw Food will be contactless. 
  • We will text you once we have delivered to let you know your Nature Dog is on your doorstep.

 
Shipping Online Orders Australia Wide

  • We aim to process all online orders within 48 hours.
  • Shipping will be via Australia Post and extra time should be allowed for your delivery to arrive. Australia Post mail facilities will be working on reduced capacity.
  • Log into your account to check on your tracking details.

An Update from Australia Post

We're adapting our processes
In line with these new restrictions, we are required to reduce the number of people in our metro Melbourne distribution facilities. Staff will also begin working split shifts, with cleaning taking place in between, as part of our COVID Safe Plan.

These restrictions do not apply to any of our operations and deliveries network in regional Victoria.

What this means for you
These constraints will have an impact on our ability to service businesses who rely on us for their customers' online deliveries. They may also affect how fast we can deliver to the broader Australian community.

You may notice in the coming weeks when tracking your parcels that they're being processed and delivered from alternate locations. This is to ensure we keep items moving through our network as quickly as we can, while adhering to the stage 4 regulations.

Our priority will be to make sure that essential services, such as medicine, are available to keep our most vulnerable members of the community safe.

And while we're doing everything we can to deliver your online purchases as safely and quickly as possible, we hope you understand that these additional restrictions may result in increased delays.

Keep track of your parcels
Our tracking tool, accessible on our website and app, gives you the most accurate guidance on estimated delivery dates, as well as any delays while your parcel is in transit.

 

We wish to thank all of our customers for their understanding and to stay safe & well during this difficult period and we will continue to support all our customers Australia wide.
 
Kind Regards
 
Brendan & Dean